Privacy Policy

Last updated: March 3, 2026

ChairSide ("we," "our," or "us") is committed to protecting the privacy of dental practices and their patients who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Practice Information: When you sign up, we collect your practice name, contact information, and operational details (hours, services offered).

Patient Information: Through the booking system, we collect patient names, email addresses, phone numbers, and appointment details as provided during the scheduling process.

Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and device/browser information.

2. How We Use Your Information

• To provide and maintain our scheduling and practice management services
• To send appointment confirmations and reminders to patients
• To process and manage appointments on behalf of your practice
• To improve our platform and develop new features
• To communicate with you about your account and our services
• To comply with legal obligations

3. Data Sharing

We do not sell personal information. We may share data with:

• Service Providers: Third-party vendors who help us operate our platform (hosting, email delivery, analytics)
• Legal Requirements: When required by law, regulation, or legal process
• Practice Authorization: Patient data is shared with the dental practice the patient booked with

4. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure database storage, and access controls. While no system is 100% secure, we take reasonable steps to protect your information.

5. Data Retention

We retain practice account data for the duration of your subscription and a reasonable period afterward. Patient appointment data is retained as needed for practice operations and legal compliance. You may request deletion of your data at any time.

6. HIPAA Compliance

ChairSide is designed with healthcare data handling in mind. We implement administrative, physical, and technical safeguards consistent with HIPAA requirements. For practices that require a Business Associate Agreement (BAA), please contact us directly.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent where applicable

8. Cookies

We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand platform usage. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not directed at children under 13. Patient scheduling for minors should be performed by a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: chairside-2@polsia.app